About the Project
Customer - global leader in high-tech filtration, separation, and purification, serving the needs of customers across the broad spectrum of life sciences and industry.
Challenges
The goal of the project was to develop a multi-purpose builder to automate the creation of various drugs and vaccines.
Technical Complexity: to work on the project, it was necessary to study a large number of specifications and production processes in a fairly short period of time.
Non-standard processes: the company did not have a unified process for creating vaccines. Experts offered different versions of the procedures and did not always agree with each other.
My Activities
Gathering requirements
Defined UX problems and users pains
Wireframing & Prototyping
Prioritization of Problems
Design Library Creation
Creating prototypes and mockups
Presented solutions to main stakeholders
Collaboration with BA, Dev & Qa teams
Long Story Short
4 stages of vaccine creation builder have been designed.
Developed a UI kit and page templates to facilitate ongoing work on the builder.
30+ usability sessions were conducted.
Task completion rate was improved by an average of 25% compared to the first versions of the application, reaching almost 100% at many stages of vaccine creation. Which for such a complex process is an excellent result for an untrained engineer
Time to complete key scenarios reduced by 50+%.
Research: Understanding Users and Context
To begin with, it was necessary to delve into the field of vaccine production. Internal company documentation, additional desk research, workshops and interviews with experts helped with it.
A lot of work has been done to gather a lot of complex information and structure it in such a way that we can start working on the application.
Wireframing
The next step was the process of designing the first version of the application. Low-detailed prototypes were used for this purpose.
30+ Testing Sessions with Experts
To identify application problems early on we ran a series of usability tests with experts who work in the field, asking them to do a few tasks. In addition to the metrics collected, we asked them to rate how difficult it was to perform certain tasks, and also asked them to complete an NPS survey.
Continuous Product Improvement
With each new test, we found problems with the usability of the application, which we tried to fix until the next test. To solve disputable moments we conducted multivariate testing to determine the favorite.
Results
Below you can see the task completion rate improvement report between stage 2 and stage 3. As you can see from it, the updated interface has made the work of engineers much easier and more clear. In addition, the time spent on task completion has also decreased
Feedback from Colleagues
Timothy Tocci
Project Manager
"Alex has been an invaluable asset to our team on the last two projects. He has a strong understanding of user needs and scenarios, even with the very technically challenging subject matter of bioprocessing.
His work is thorough, timely, and rational. He excels at depicting complex systems with simplicity and cleanliness as is seen with the P&ID diagrams, equipment setup diagrams, and phase page architecture.
He seems to work well sharing design tasks with his European colleagues. I appreciate Alex's collaboration style which does not shy away from confrontation yet is not too obstinate as to be a detriment to the team's progress. He exemplies the right balance of standing up for a good idea and yet being willing to compromise for the sake of the project."
Guelmy Alcocer
Design Manager
"I was entering as a design lead instead after 6 months of program. Alex was very welcoming and available to mine and others team members' questions.
In a technical and complex topic, Alex was always clear and easy to understand among team members and also in front of the client. He was always the first one on the team to propose to take difficult parts of the design or the most challenging tasks.
Even though the project was constantly changing because of missing or changing specifications, he was always working with the same passion."
Jayne Thomas
Lead Designer
"Alex is a constant professional who is friendly and is an enjoyable person with whom to work. He takes leadership and is responsible. I know I can count on him to meet deadlines.
We are working on an incredibly complex project, designing software that Process Engineers use to develop drugs/vaccines. Alex jumped in, read parts of the functional specifications, and listened to some stakeholder interviews he missed prior to joining the project. In other words, he quickly digested a complex topic and made meaningful UX contributions.
Alex is skilled at designing simple, intuitive, and helpful diagrams. He took complex diagrams of the machines used to make vaccines and simplified the visual to help users understand how the liquid would flow through the machines and what floor operators would need to do.
Alex is a good collaborator who is receptive to other people’s ideas and freely voices his opinions."
